{"id":167212,"date":"2020-05-25T11:53:54","date_gmt":"2020-05-25T11:53:54","guid":{"rendered":"https:\/\/shop.perfectpro.eu\/software-updates\/"},"modified":"2026-10-12T08:53:11","modified_gmt":"2026-10-12T08:53:11","slug":"software-updates","status":"publish","type":"page","link":"https:\/\/shop.perfectpro.eu\/en-gb\/software-updates\/","title":{"rendered":"Spare parts"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;90px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;50&#8243; bottom_padding=&#8221;50&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-15-percent&#8221; column_padding_tablet=&#8221;padding-5-percent&#8221; column_padding_phone=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;left-right&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text el_class=&#8221;support-icon-text pp-onderdelen&#8221;]\n<style>\n.pp-onderdelen{max-width:980px;margin:0 auto}.pp-onderdelen h1{margin-bottom:18px}.pp-onderdelen h2{margin:38px 0 14px;font-size:27px;line-height:1.25}.pp-onderdelen h3{margin:0 0 8px;font-size:19px}.pp-onderdelen p,.pp-onderdelen li{font-size:17px;line-height:1.7}.pp-service-intro{font-size:20px!important;line-height:1.6!important;max-width:850px}.pp-service-notice{margin:28px 0;padding:22px 25px;border-left:5px solid #e30613;background:#f3f3f3}.pp-service-steps{display:grid;grid-template-columns:repeat(2,1fr);gap:18px;margin:22px 0 8px}.pp-service-step{padding:22px;background:#f5f5f5;border-top:4px solid #e30613}.pp-service-number{display:inline-flex;width:32px;height:32px;align-items:center;justify-content:center;margin-bottom:12px;border-radius:50%;background:#e30613;color:#fff;font-weight:700}.pp-onderdelen ul{margin:8px 0 0 22px}.pp-service-warning{margin-top:28px;padding:20px 24px;background:#222;color:#fff}.pp-service-links a{display:inline-block;margin:5px 10px 5px 0;padding:11px 18px;background:#e30613;color:#fff!important;font-weight:700;text-decoration:none}.pp-service-links a:hover{background:#bd0711}@media(max-width:690px){.pp-onderdelen h2{font-size:23px}.pp-onderdelen p,.pp-onderdelen li{font-size:16px}.pp-service-intro{font-size:18px!important}.pp-service-steps{grid-template-columns:1fr}.pp-service-step{padding:18px}}\n.pp-parts-heading{display:flex;align-items:center;gap:20px;margin-bottom:20px}.pp-parts-heading svg{width:76px;height:76px;flex-shrink:0;color:#000}.pp-parts-heading h1{margin:0}.pp-parts-checklist{padding:26px;background:#f5f5f5;margin-top:25px}.pp-onderdelen .pp-service-links a{background:#e30613!important;border-radius:3px;padding:14px 24px}.pp-onderdelen .pp-service-step p{margin-bottom:0}@media(max-width:690px){.pp-parts-heading svg{width:55px;height:55px}} <\/style>\n<div class=\"pp-parts-heading\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 100 100\" role=\"img\" aria-label=\"Spare parts\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M59 17a22 22 0 0 0-27 27L12 64a12 12 0 0 0 17 17l20-20a22 22 0 0 0 27-27L63 47 50 34z\"\/><circle cx=\"21\" cy=\"72\" r=\"3\"\/><path d=\"m64 64 18 18M69 59l18 18a7 7 0 0 1-10 10L59 69M77 13l10 10-19 19M74 16l10 10\"\/><\/svg><\/p>\n<h1>Spare parts<\/h1>\n<\/div>\n<p class=\"pp-service-intro\">Need a replacement part? Give your PerfectPro product a second life. Your dealer or original point of purchase can check which part fits your product, how much it costs and whether it is available.<\/p>\n<div class=\"pp-service-notice\"><strong>Your dealer is your point of contact.<\/strong><br \/>Spare parts requests are handled through a PerfectPro dealer or the original point of purchase. With your product article code, a clear description and a photograph of the part, your dealer can submit the request to PerfectPro.<\/div>\n<h2>Four steps to the right spare part<\/h2>\n<div class=\"pp-service-steps\">\n<div class=\"pp-service-step\"><span class=\"pp-service-number\">1<\/span><\/p>\n<h3>Contact your dealer or point of purchase<\/h3>\n<p>Contact the shop where you purchased your PerfectPro product or a PerfectPro dealer. Explain that you are looking for a replacement part. Your dealer will guide the request and keep you informed.<\/p>\n<\/div>\n<div class=\"pp-service-step\"><span class=\"pp-service-number\">2<\/span><\/p>\n<h3>Article code, description and photograph<\/h3>\n<p>Provide the <strong>article code of the product concerned<\/strong> and describe exactly which part you need. Always include a <strong>clear photograph of the part<\/strong>. This photograph is mandatory to identify the correct spare part.<\/p>\n<\/div>\n<div class=\"pp-service-step\"><span class=\"pp-service-number\">3<\/span><\/p>\n<h3>Request price and availability<\/h3>\n<p>Your dealer contacts PerfectPro. Your product details and photograph are used to identify the required part. The dealer then requests a quotation and checks availability.<\/p>\n<\/div>\n<div class=\"pp-service-step\"><span class=\"pp-service-number\">4<\/span><\/p>\n<h3>Your dealer explains the options<\/h3>\n<p>Your dealer informs you about the options, price and availability. Together, you discuss the next steps and whether you wish to order the part.<\/p>\n<\/div>\n<\/div>\n<div class=\"pp-parts-checklist\">\n<h3>Have these details ready<\/h3>\n<ul>\n<li>The article code and model name of your PerfectPro product.<\/li>\n<li>A specific description of the part you are looking for.<\/li>\n<li><strong>A clear photograph of the relevant part \u2014 mandatory.<\/strong><\/li>\n<\/ul>\n<p>Photograph the part so that its shape and any damage are clearly visible. An additional photograph of the whole product can help identify the location of the part.<\/p>\n<\/div>\n<h2>Is your product still within its warranty period?<\/h2>\n<p>If you need a part because of a defect and your product is still within its warranty period, first follow the procedure for <a href=\"https:\/\/shop.perfectpro.eu\/en-gb\/service-warranty\/\">Service &amp; warranty<\/a>. Your dealer can arrange for the request to be assessed under that procedure. Have your proof of purchase ready as well.<\/p>\n<div class=\"pp-service-notice\"><strong>Availability varies by product and part.<\/strong><br \/>Your dealer checks price and availability with PerfectPro. This allows you to understand the options for your specific product before discussing an order.<\/div>\n<div class=\"pp-service-links\"><a href=\"https:\/\/shop.perfectpro.eu\/en-gb\/find-a-dealer\/\">Find a dealer<\/a><a href=\"https:\/\/shop.perfectpro.eu\/en-gb\/service-warranty\/\">Service &amp; warranty<\/a><\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;90px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;50&#8243; bottom_padding=&#8221;50&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-15-percent&#8221; column_padding_tablet=&#8221;padding-5-percent&#8221; column_padding_phone=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;left-right&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243;&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"acf":[],"_links":{"self":[{"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/pages\/167212"}],"collection":[{"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/comments?post=167212"}],"version-history":[{"count":8,"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/pages\/167212\/revisions"}],"predecessor-version":[{"id":990000220,"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/pages\/167212\/revisions\/990000220"}],"wp:attachment":[{"href":"https:\/\/shop.perfectpro.eu\/en-gb\/wp-json\/wp\/v2\/media?parent=167212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}