Service & Warranty
PerfectPro products are developed for daily professional use. If something goes wrong, we are happy to help you quickly find a suitable solution.
Always first contact the dealer or sales partner where you purchased the product. PerfectPro does not sell directly through this website; therefore warranty requests and any returns are processed through the original point of sale.
How a warranty request works
Contact your dealer
Describe the problem as completely as possible to the point of sale where you purchased the product.
Have your proof of purchase ready
The dealer requires an invoice or other valid proof of purchase showing product type and date of purchase.
Assessment and resolution
After assessment, it will be determined whether repair, replacement of parts or exchange is the appropriate solution.
Warranty period
PerfectPro jobsite radios come with a manufacturer’s warranty2 years from original purchase date. Within this period, demonstrable material, design or production errors will be repaired free of charge after assessment. Depending on the situation, you can opt for repair, replacement of defective parts or replacement of the product.
Different conditions may apply to batteries, batteries and accessories. Consult the product information or contact your dealer.
What is not covered by the manufacturer’s warranty?
- Damage due to incorrect or careless use, falls, impacts, moisture outside the specified IP classification or other external causes.
- Damage due to changes to the product or repairs by unauthorized parties.
- Normal wear and tear and signs of use.
- Breaking or bending metal telescopic antennas.
- Consumables such as batteries and parts that wear out through normal use.
- Damage due to the use of unsuitable power supplies, batteries, adapters or accessories.
No proof of purchase or dealer no longer available?
Please contact PerfectPro Support. Please include the exact product type, serial number, estimated date of purchase, a clear description of the problem and, if possible, include photos or a short video. We will then look at how we can best help you.
Service outside the warranty period
We are happy to assist you even after the warranty period has expired. Depending on the product, age and availability of parts, repairs may be possible. Any research, part and shipping costs will be agreed with you in advance via the dealer or service partner.
The manufacturer’s warranty is in addition to the legal rights that you have as a consumer vis-à-vis the seller and does not limit these rights.
