Frequently asked questions

A PerfectPro construction radio has been developed for professional use in demanding working environments. The robust housing, easy-to-use buttons and protection against dust, dirt, impacts and moisture make it more suitable for the construction site or workshop than a regular radio. The exact protection varies per model and is stated in the product specifications.

PerfectPro does not sell directly through this website. Our products are available through selected dealers and sales partners. Use thedealer finderto find a sales point near you.

Manuals and available product information can be found on the relevant product page or viaSupport. Always check the exact model number as versions may look similar.

Pay particular attention to the desired volume, size, IP rating, reception functions and power supply. A compact radio is easy to carry, while larger models offer more sound power. Check it outproduct overviewto compare the models.

Depending on the model, a PerfectPro radio operates on mains power, replaceable NiMH batteries, an integrated lithium battery or a professional 18V tool battery platform. Check the product page for the options of your model.

Separate NiMH batteries and 18V tool batteries are normally not included, unless a dealer expressly offers this as a bundle. An integrated lithium battery is part of the product.

The PerfectPro 18V Multi Battery System allows suitable PerfectPro radios to work with batteries from all leading 18V battery brands. Bosch Professional/AMPShare fits directly; a suitable PerfectPro adapter is required for Makita, DeWalt, Milwaukee, Metabo/CAS, HiKOKI and Festool. View all explanations on the page18V Multi Battery System.

Bosch Professional/AMPShare batteries can be used directly up to 8.0 Ah. Batteries from other supported brands can be used up to 5.0 Ah via the PerfectPro adapter. Only use the correct adapter for the relevant brand.

No. Only charge rechargeable batteries of the type specified in the manual. Never mix different types, capacities, brands or old and new batteries. Non-rechargeable batteries must not be charged in the radio.

DAB+ is digital radio over the air. It offers a wide range of channels and digital sound quality, but reception remains dependent on local coverage, the building, metal structures and electrical interference sources.

Poor reception usually does not mean that the radio is defective. Just like with WiFi, the transmitted signal must reach your location sufficiently. Adjust the antenna completely vertically, preferably place the radio higher or closer to a window, keep a distance from LED lighting, battery chargers, machines and large metal surfaces and then perform a full channel scan. View the extensiveDAB+ reception manual.

A metal telescopic antenna can provide better reception in difficult locations than a short flexible antenna. However, reception remains dependent on the available signal. First check whether the antenna is suitable for your model.

First remove the radio from the list of saved Bluetooth devices on your phone. Turn Bluetooth off and on again on both devices, put the radio back into pairing mode and try again at a short distance. Also check that the radio is not already connected to another device.

The IP rating indicates the extent to which a product is protected against solids and moisture. The first number is about protection against dust and touch; the second about water. An IP rating does not automatically mean that a product is completely waterproof. Always consult the product specifications and manual.

That is not recommended. Some models are well protected against rain or splashing water, but the permitted load varies per IP rating. Close connections and covers securely and avoid prolonged exposure, immersion or use outside the limits of the manual.

No. PerfectPro products do not have ATEX certification and may not be used in environments where an explosive atmosphere may arise.

Switch the product off, remove the plug and, if possible, the battery or batteries. Use a slightly damp cloth and do not use aggressive cleaning agents, solvents or high-pressure cleaners. Make sure connections remain dry and allow the product to dry completely before using it again.

Electrical equipment, accumulators and batteries do not belong as residual waste. Hand them in separately at a designated collection point or ask your dealer about the available collection options.

First check the manual, power supply, batteries and relevant settings. If the problem persists, please contact the dealer where you purchased the product. Do not open the housing yourself and have repairs carried out only by an authorized party.

PerfectPro construction radios have a 2-year manufacturer’s warranty from the original date of purchase. Therefore, keep the invoice or other valid proof of purchase. View the full terms and conditions on the pageService&warranty.

Warranty requests are processed through the dealer or sales partner where the product was purchased. Please include the exact product type, date of purchase, a clear description of the problem and include proof of purchase. The dealer will supervise the further assessment and handling.

Often yes. Depending on the model, age and availability of parts, repairs may be possible. Please contact your dealer or use thecontact page.